Terms of sale is made

Object of the contract : These general conditions relate to the purchase of products and services, carried out remotely via the telematic network, from Trbattellionline belonging to Piscopiello Ponteggi srl (now Trbattellionline), with registered office at C / da Centra73055 Racale (Le), VAT number. 03870310756 - CCIAA - REA 80682 is the owner of the site https://www.trabattellionline.com. Each purchase transaction will be governed by the provisions of Legislative Decree n. 185/99 and, as regards the protection of confidentiality, it will be subject to the legislation referred to in Law no. 675/96 and subsequent amendments.


Acceptance of the general conditions of sale:The contract stipulated between Trbattellionline and the Customer must be considered as concluded with the acceptance of the order by Trbattellionline. This acceptance is considered tacit. By placing an order according to the various modalities provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions set out below. If the Customer is a consumer (that is to say a natural person who purchases the good for purposes unrelated to his professional activity), once the purchase procedure is completed, he will print or keep an electronic copy and any case will keep these general conditions of sale. , in accordance with the provisions of Articles 3 and 4 of Legislative Decree 185/1999 on Distance Selling and, with regard to the protection of confidentiality, it will be subject to the regulations referred to in Law no. 675/96 and subsequent amendments. Any right of the Customer to compensation for damage or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of a ordered. For all orders processed against reimbursement and not cashed for trivial reasons, the return costs will be charged + the order processing costs equal to 15% of the total order. it will be subject to the regulations referred to in Law no. 675/96 and subsequent amendments. Any right of the Customer to compensation for damage or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of a ordered. For all orders processed against reimbursement and not cashed for trivial reasons, the return costs will be charged + the order processing costs equal to 15% of the total order. it will be subject to the regulations referred to in Law no. 675/96 and subsequent amendments. Any right of the Customer to compensation for damage or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of a ordered. For all orders processed against reimbursement and not cashed for trivial reasons, the return costs will be charged + the order processing costs equal to 15% of the total order. as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of an order. For all orders processed against reimbursement and not cashed for trivial reasons, the return costs will be invoiced + the order processing costs equal to 15% of the total order. as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of an order. For all orders processed against reimbursement and not cashed for trivial reasons, the return costs will be charged + the order processing costs equal to 15% of the total order.


1) Price: All prices on Trbattellionline should be considered as retail prices and, therefore, include VAT. Except for resellers or dropshipping resellers.If the customer registers with a delivery address for a country in the European community, the program will automatically display the prices excluding VAT but the customer will only be exempt from VAT if at the time of registration he indicates the ISO code (company code) otherwise the customer is required to pay the indicated price + VAT. trabattelli online reserves the right to modify prices at any time without notice.


2) Terms of purchase:The Customer can only buy the products in the Trbattellionline online catalog at the time of placing the order as described in the corresponding information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but differ in color, size, and accessory products in the figure. All purchasing assistance information is intended to be generic information only, not referring to the actual characteristics of a single product. The correct receipt of the order is confirmed by Trbattellionline by a response e-mail, sent to the e-mail address provided by the Customer. This confirmation message will contain an "Order number", to be used in all subsequent communication with Trbattellionline. The message again proposes all the data entered by the Customer, who undertakes to verify their accuracy and to communicate any corrections as soon as possible, according to the procedures described in this document. In the event of non-acceptance of the order, Trbattellionline guarantees rapid communication to the Customer. For any complaint, please contact us by email at info@trabattellionline.com, by phone at 0833 552991 or by mail by writing to Trbattellionline C / da Centra73055 Racale (Le). Since the simultaneous access of many user-customers and the possibility of simultaneous "online" orders modify the availability of the product, the Scaffolding Online does not guarantee the certainty of the transfer of the ordered goods. Cancellation of orders already paid but not yet executed, within 24 working hours will be free, after this period the order processing fee equal to 15% of the order total will be deducted from the payment received. For all orders processed against reimbursement and not cashed for trivial reasons, the return costs will be invoiced + the order processing costs equal to 15% of the total order.



3) Right of withdrawal:In accordance with art. 5 DL 185/1999, if the customer is a consumer (i.e. a natural person who buys the goods for purposes unrelated to his professional activity, or does not make the purchase indicating a reference to the VAT number in the order form to Trbattellionline), has the right to terminate the purchase contract for any reason, without having to provide explanations and without any penalty, except as indicated in the following point. To exercise this right, the customer must send Trbattellionline a communication to this effect within 14 calendar days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to Trbattellionline C / da Centra 73055 Racale (Le) or by PEC telegram or fax always sent within the aforementioned 14-day period and followed by confirmation by registered letter with acknowledgment of receipt, sent strictly within 48 hours. Once the aforementioned notice of withdrawal has been received, Trbattellionline customer service will promptly communicate to the customer the instructions on how to return the goods to be sent to Trbattellionline within 14 calendar days from the authorization of shipping to be paid by the customer. The right of withdrawal is however subject to the following conditions: the right applies to the product purchased in its entirety; it is not possible to exercise a withdrawal only on part of the product purchased (e.g. accessories, attached software, etc ...); the purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and all documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original packaging, we recommend, when possible, that you put it in a second box bearing the RMA number (Return Authorization Code); in all cases, it is necessary to avoid affixing labels or adhesive tapes directly to the original packaging of the product; in accordance with the law, the shipping costs for returning the goods are the responsibility of the customer; shipping, up to the certificate of receipt in our warehouse, is the sole responsibility of the customer; in case of' damage to the goods during transport, Trbattellionline will inform the customer of the incident (within 5 working days from receipt of the goods in its warehouses), to enable him to quickly file a claim against the carrier that he has chosen and obtain reimbursement the value of the asset (if insured); in this case, the product will be made available to the customer for his return, simultaneously canceling the request for withdrawal; Trbattellionline is in no way liable for damage or theft / loss of returned goods by uninsured shipments; on arrival at the warehouse, the product will be examined to assess any damage or alteration not caused by transport. If the original package and / or packaging is damaged, Trbattellionline will deduct from the reimbursement due a percentage, not exceeding in any case 10% of the same amount, as a contribution to catering costs. Without prejudice to any repair costs for damage to the original packaging, Trbattellionline will reimburse the customer for the amount already paid, as soon as possible and in any event within 30 days of the request for withdrawal, by means of '' a cancellation of the amount invoiced to the Card. Credit or by bank transfer. In the latter case, it will be up to the customer to provide without delay the bank details allowing the reimbursement to be obtained (ABI code - CAB - Current account of the invoice holder). The right of withdrawal is totally lost, due to the lack of essential integrity of the goods (packaging and / or its contents), in cases where Trbattellionline finds: the absence of the original outer packaging and / or inner packaging; the absence of integral parts of the product (accessories, cables, manuals, parts, etc.); damage to the product for reasons other than transport. In the event of forfeiture of the right of withdrawal, Trbattellionline will return the purchased good to the sender, charging the shipping costs to the sender. The “Satisfied or Reimbursed” guarantee presented in several parts on our sales pages is to be considered as applicable according to the terms indicated in the aforementioned points. the absence of integral parts of the product (accessories, cables, manuals, parts, etc.); damage to the product for reasons other than transport. In the event of forfeiture of the right of withdrawal, Trbattellionline will return the purchased good to the sender, charging the shipping costs to the sender. The “Satisfied or Reimbursed” guarantee presented in several parts on our sales pages is to be considered as applicable according to the terms indicated in the aforementioned points. the absence of integral parts of the product (accessories, cables, manuals, parts, etc.); damage to the product for reasons other than transport. In the event of forfeiture of the right of withdrawal, Trbattellionline will return the purchased good to the sender, charging the shipping costs to the sender. The “Satisfied or Reimbursed” guarantee presented in several parts on our sales pages is to be considered as applicable according to the terms indicated in the aforementioned points.


4) Guarantees:All products sold by Trbattellionline are covered by the conventional manufacturer's warranty and by the 24-month warranty for lack of conformity, in accordance with Legislative Decree 24/02. The manufacturer's conventional warranty is provided as illustrated in the documentation inside the product packaging. If, following an intervention by an authorized service center, the defect is not covered by the conventional manufacturer's warranty, the customer will be invoiced for the costs of verification and restoration required by the authorized service, as well as the costs. transport, if supported by Trbattellionline. The 24-month warranty in accordance with Legislative Decree 24/02 applies to products that have a lack of conformity, provided that the product itself is used correctly, in accordance with its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer (a natural person who buys the good for purposes unrelated to his professional activity, or makes the purchase without indicating a VAT number in the order form). In the event of a lack of conformity, Trbattellionline will restore product conformity by repairing / replacing or reducing the price, at no cost to the customer, until termination of the contract. If, following the intervention of an approved service center, the defect does not lead to a lack of conformity in accordance with Legislative Decree 24/02, the customer will be invoiced for the costs of verification and restoration requested by assistance authorized, as well as the transport costs if incurred by Trbattellionline. Replacements in the event of (Dead On Arrival: product not working on delivery) only take place if they are expressly provided for by the manufacturer. The timing of product replacement or repair is solely dependent on the policies of the manufacturer. In the event that, for any reason whatsoever, it would be impossible to return a product under warranty (restored or replaced) to its customer, Trbattellionline may, at its discretion, return the full amount paid or replace it with a product with equal or better characteristics. No damage can be claimed from Trbattellionline for any delay in carrying out repairs or replacements. In cases where the application of the guarantees provides for the return of the product, the merchandise must be returned by the Customer (at its expense) in its original packaging, complete in all its parts (including packaging and all documentation and accessory equipment: manuals, cables , etc ...); to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, affixing labels or adhesive tapes directly to the original product packaging should be avoided. original packaging, we recommend, when possible, to put it in a second box; in all cases, affixing labels or adhesive tapes directly to the original product packaging should be avoided. original packaging, we recommend, when possible, to put it in a second box; in all cases, affixing labels or adhesive tapes directly to the original product packaging should be avoided.

5) Livraison et expédition:The shipment or the execution of the order is only carried out after 24/48 hours after receipt of payment. (order preparation times). Delivery times are expressed on the order confirmation page under the heading means of shipping or couriers and are 48 to 72 working hours for shipments not exceeding 249 cm. or 300 kg. weight. For orders over this size and weight, delivery times may be extended from 3 to 6 days. Or indicated in the product itself Lavorativi. While the preparation times for orders remain unchanged. The customer assumes the responsibility to check the packaging or the product upon delivery and to indicate on the courier I ACCEPT WITH RESERVE If he does not has no time to check the product protected by the packaging, in this case send images that certify within 24 hours that the product is damaged to info@trabattellionline.com. If the product or packaging is visually damaged, always indicate in the carrier note I ACCEPT WITH RESERVE OF DAMAGED COLLAR check for damage and contact info@trabattellionline.com if necessary